I have attended live shows for as long as I can remember. I’ve been getting scammed for just as long. Below, I recount a couple of my own bad experiences with ticketing.
The first time I got a fake ticket on StubHub
I had taken the train into New York City from Long Island to see a show at Webster Hall. I was standing inline outside Webster Hall, printed StubHub ticket in hand, excited as can be. I was a teenager, and I just knew this show was going to blow my mind. Unfortunately, my excitement quickly turned to devastation when the bouncer said I had a fake ticket. No matter how hard I pleaded, there was nothing I could do to get in the door. I remember brooding about how much of an idiot I was for paying over $100 for a fake ticket. I was never getting my money back.
Since 2011, StubHub has grown significantly, adding security measures and developing a sophisticated customer service team to protect the customer. Still, ticket buyers are getting screwed.
The mistake I made buying sold-out tickets on Facebook
All my friends were going to a Guy Gerber show in Tel Aviv. but the show was sold out. Fortunately, people were selling tickets on the Event’s Facebook page. I connected with a guy named Guy, who advertised face-value tickets. Guy had a septum piercing and dreadlocks– seemed about right for an Israeli techno head. I paid Guy via PayPal and waited for him to send me tickets. And waited. And waited. Guy never replied to my messages after taking my money. He never intended to send me anything. I got scammed.
I looked back through his Facebook and realized that there was very little content. He created this account with the intention to scam people. When I looked back at the event page, I saw many fake accounts marketing tickets. The entire event page was saturated with scammers. Needless to say, I never went to that show, but I certainly learned my lesson.
The ticket that never got delivered
I’m back in New York, outside The Town Hall theater waiting to see Kevin Morby and his band. I opened the StubHub email that confirmed my ticket purchase, but quickly realized I had never received the actual ticket. So I called StubHub to complain that I never received the ticket I had bought on stubhub.com.
Was I scammed like I was 8 years ago, or did the seller simply forget to transfer their ticket? It was probably a mistake.
So how come StubHub didn’t deliver my ticket with the purchase confirmation email?
Well, Ticketmaster now issues tickets for mobile access only, meaning the tickets can only be transferred between peers via email. Though mobile tickets, Ticketmaster attempts to increase security and to fight scalping. However, scalpers simply adapted to selling transfers, opening the door for fraudulent promises and simple mistakes, like those which lead to experiences like mine outside The Town Hall.
Foria is working on a solution to get rid of scammers forever
A bold statement. But true. In the coming months, Foria will release a ticketing platform secured against fraud and mistakes, which have impacted concert-goers’ experiences throughout the years. In the meantime, fans should take precautions to make sure they don’t become victims of fraud. Check out our article for tips for buying secondhand tickets.
Please reach out if you have any thoughts or stories to share.